Welcome to the last edition of The Analyser for 2019, hard to believe we are at this end of the year already. It has been a year of change for Southern Community Laboratories in Nelson-Marlborough and OtagoSouthland. 2019 started with a new 2DHB contract to bed in and the retirement of long serving General Manager and COO Jan Parker. I moved south from my GM role in Canterbury / South Canterbury in February to take on the 2DHB GM role here. We also have new Laboratory Managers in Nelson (Rebecca Brosnan), Blenheim (Peter Moore), Oamaru (David Nutbean) and Invercargill (Craig Rodgers). We now have a Point-of-Care Coordinator (Tracey Hollings) for the region and a Customer Liaison and Support Officer (Tash Bambry), both of whom started in the latter half of the year to both support and further roll out our E-orders software.